FAQs

What is Healios?

What does Healios do?

Who does Healios support?

Is Healios available online?

What types of clinicians work at Healios?

Is Healios part of the NHS?

Where is Healios based?

How do I get referred to Healios?

Does Healios take self-referrals?

I’ve been referred to Healios but haven’t heard from you yet. What should I do?

How do I book an appointment with Healios?

Why do I have two appointments on the same day?

How do I reschedule my appointment?

How do I join my Healios appointment?

Which web browser should I use for my appointment?

My connection test has failed. What should I do?

I can’t hear my clinician. What should I do?

I can hear an echo. How do I fix this?

I can’t remember my username. What should I do?

I can’t remember my password. What should I do?

I’m locked out of my account. What should I do?

I haven’t received an activation email. What should I do?

I do not live with my child. How will I be kept informed about my child’s appointments?

Do both parents (those with parental responsibility) need to give consent for a child to be seen?

What if I do not consent to the assessment or treatment but the other parent has consented?

Do both parents need to attend appointments?

What happens if I do not agree with something in relation to my child?

Please note – Our role as healthcare staff is to support the health needs of your child. We are unfortunately not able to assist with any disputes or act as an intermediary between parents. We therefore would appreciate that parents with parental responsibility work together to support us, in the best interests of the child. This can be a complex area, and although the above information will apply to the majority of cases, there may be circumstances where things are slightly different. If so, then we will discuss this with you.

I have a Healios account. What should I do if I have a question?

I work for a healthcare organisation and would like to learn more about how Healios can support my service. Who should I contact?

I’m interested in working at Healios. How can I reach your Talent team?

I have a question about Healios. How do I get in touch?