Christmas closure

Healios will be closed from 4pm on Wednesday 24 December 2025 until 8am on Friday 2 January 2026.

If you would like to contact us before then, please call 0330 124 4222 or email [email protected].

We wish you a safe festive period and look forward to continuing to support more children, young people, adults and families in 2026.

Whilst Healios supports children, young people, adults and families with neurodevelopmental and mental health services, we are not an emergency or crisis service.

If you need urgent support, please call 999 or visit your nearest A&E.

Attending appointments

I can’t hear my clinician. What should I do?

If you can’t hear the clinician during your session, please try the following:

  • Leave your session and rejoin. This will refresh the connection.
  • Double-check you are using the correct browser. You can learn more about this here.
  • Check your volume is turned up.
  • Restart your device.
  • Restart your internet router.
  • Try another device.
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