Christmas closure

Healios will be closed from 4pm on Wednesday 24 December 2025 until 8am on Friday 2 January 2026.

If you would like to contact us before then, please call 0330 124 4222 or email [email protected].

We wish you a safe festive period and look forward to continuing to support more children, young people, adults and families in 2026.

Whilst Healios supports children, young people, adults and families with neurodevelopmental and mental health services, we are not an emergency or crisis service.

If you need urgent support, please call 999 or visit your nearest A&E.

Referrals and bookings

I’ve been referred to Healios but haven’t heard from you yet. What should I do?

Once we’ve accepted your referral from your local service, we will send you an email and/or text asking you to activate your Healios account. Please note that this email might go to your spam folder. Once you’ve received an email or text from Healios, contact us directly with any questions or concerns.

If you have not yet received an email or text from Healios, reach out to your local service with any queries, as they will be your point of contact until we accept your referral.

Back to FAQ