How do online mental health assessments work for adults?
At Healios, an online mental health assessment is a structured video appointment with a specialist clinician.
During the session, the clinician uses thoughtful questions alongside assessment tools to understand emotions, behaviour and everyday life, then recommend the most helpful next steps and support.
When someone you care about starts to struggle with their emotional wellbeing, it can be difficult to understand what is causing the change or how best to support them. They may be among the many children, young people and adults across the UK who need mental health support. In 2023, around one in five children and young people aged eight to 25 had a probable mental health condition. With long waits for specialist support, it can be an incredibly difficult time for the individual and their family. Seeking help early, such as arranging a mental health assessment, can be an important first step.
A mental health assessment, whether in person or online, helps build a clear understanding of a person’s experiences, challenges and strengths. This allows clinicians to identify what might be contributing to their difficulties and what support could help them move forward. Traditionally, these assessments took place in clinics, but online mental health assessments have now become a widely used and accessible option.
Being referred for a mental health assessment can be a reassuring step. It helps you understand what is going on and opens the door to appropriate, evidence-based support.
Why might someone need a mental health assessment?
A mental health assessment may be beneficial if you or a child or young person you support is experiencing difficulties such as:
- Significant changes in mood or behaviour
- Loss of interest in usual activities
- Withdrawal from family, friends or social situations
- Persistent worry or anxiety
- Sleep difficulties
- Problems with concentration
- Changes in appetite
- Self-harm or thoughts of self-harm
Some changes in mood or behaviour are part of life. However, when these changes start to affect day-to-day wellbeing or last a long time, it is worth seeking specialist support.
Accessing mental health assessments at Healios
Healios provides online mental health assessments in the UK for children aged 6 and above, young people and adults. We work in partnership with NHS services and Health Boards across the UK, including CAMHS and adult mental health teams who may refer individuals to Healios.
If we receive a referral from your local service, our team will be in touch to arrange an online assessment and share everything you need to know ahead of your appointment.
What is an online mental health assessment?
Online mental health assessments at Healios follow the same core principles as in-person assessments. The difference is that they take place over a secure video call.
At Healios, all assessments are delivered by experienced clinicians via Panacea, our purpose-built digital care platform. Panacea allows you to join video sessions, view written summaries, manage appointments and invite supportive family members or caregivers to take part where appropriate.
Online assessments can offer several benefits, including:
- Being able to join from a space that feels familiar and comfortable
- Reduced stress from travel or unfamiliar clinical settings
- Faster access to qualified and experienced clinicians, thanks to our large multidisciplinary team
How do online mental health assessments work at Healios?
During your appointment your clinician will begin by introducing themselves, explaining the purpose of the session and outlining what to expect. They will ask a range of questions to build a clear picture of what has been happening, such as:
- What changes have you or your parent/carer noticed
- When did these challenges begin
- How are they affecting daily life, relationships or school
- Are there particular strengths, interests or routines that help
Depending on the age and needs of the person being assessed, the clinician may speak to them individually, to parents or caregivers individually, and together as a group. They may also use visual aids, slides or activities to support the conversation.
Throughout the session, there will be time for you to ask questions and share anything that feels important.
After your appointment
Following the assessment, the clinician will prepare a personalised report. This will be shared with you and with the referring service. It may include:
- A summary of the assessment and your personal formulation
- Recommended next steps
- Strategies, resources or apps that might be helpful
- Guidance on what to do if difficulties worsen
- Information about other services or support available locally
In some cases, therapeutic support may be recommended, such as Cognitive Behavioural Therapy (CBT), Goal Based Intervention (GBI) or other evidence-based approaches. Depending on your needs and local pathways, this may be delivered by Healios or by another provider.
At Healios, we also offer private online support. You can learn more about our private services here.
Taking the first step
Booking a mental health assessment provides clarity, reassurance, and a path toward the right support. Choosing an online assessment with Healios means accessing expert clinicians from a space that feels safe and convenient.
For more information about online assessments at Healios, visit our FAQ page or contact our team directly.
Frequently asked questions about online ADHD assessments
How long does an online ADHD assessment take at Healios?
The length of an online mental health assessment can vary depending on age, needs and the service you are referred to. Your appointment letter or email will explain how long your session is expected to last and what to expect on the day. As a guide, mental health assessments typically last for 90 minutes.
Who can refer me or my child for an online mental health assessment with Healios?
Most referrals come from NHS services such as CAMHS, community mental health teams or other local NHS services that work with children, young people and adults. If Healios is available in your area, your local service will explain whether an online assessment with Healios is an option.
Can a parent, carer or supporter join an online mental health assessment?
Yes. Where appropriate, parents, carers or other supporters can be invited to join part or all of the assessment. If your child or young person is under the age of 16, it is useful for a parent/carer to be present for the first part of the assessment. Your clinician will explain how this works and how to add them to the session using our Panacea platform.