Outcomes and Impact

How we evidence the impact of online autism, ADHD and mental health services delivered with the NHS

Healios supports NHS services to deliver sustainable improvements. Our approach is designed to support earlier access, reduce waiting times and improve equity.

would recommend Healios

satisfied with their care

reported progress towards their goals

clinical sessions delivered

How we evidence impact

For commissioned services, we agree on a set of measures at the start of delivery, then report them in formats and a cadence agreed with each partner. In line with reporting requirements, data is submitted to the Mental Health Services Dataset (MHSDS), ensuring compliance and transparency while enabling commissioners and NHS partners to monitor performance and plan future provision with confidence.

Where applicable, we may also support partner reporting requirements, including:

  • Activity and throughput data (e.g., referrals, appointments, completion rates)
  • Clinical outcomes and experience measures
  • Waiting list and backlog impact (e.g., time to assessment / time to report)
  • Access insights for different groups and geographies

 

Delivering outcomes for the NHS

We will work with you to:

  • Reduce waiting lists and backlogs for autism, ADHD and mental health assessments and support
  • Create additional capacity and improve access, including for rural, remote or underserved communities
  • Evidence impact clearly, with agreed reporting that supports service reviews, boards and commissioning discussions

Clinical outcomes

Where outcomes tools are agreed and in use, Healios reports clinical outcome measures alongside clinical judgement and local context.

Healios consistently achieves positive clinical outcomes, with 87% of children and young people reporting improved wellbeing and resilience.

Validated measures may include tools such as RCADS, SDQ, YPCORE, FFT and ESQ supporting evidence-informed care aligned with NICE guidance.

Our data consistently evidences high levels of improvement within Routine Outcome Measures (ROMs), reflecting the effectiveness of our interventions.

  • 90% reported progress to their goals
  • 72% reported improvement to their RCADS47 score
  • 67% reported improvement to their SDQ

Feedback from customers

NHS partners highlight professionalism, responsiveness and integration into local pathways. Contract review meetings and structured reporting support ongoing dialogue about delivery and improvement.

By working collaboratively with Healios over the past 8 years, we have been able to extend the reach of our existing services, offering accessible and timely care options that are clinically robust and aligned with local pathways for children and young people.

Amy Morris, Service Manager BeeU CAMHS, Midlands Partnership University NHS Foundation Trust

Improving access

Healios enhances access through a secure digital platform that reduces travel, supports flexible appointment delivery and removes traditional barriers to care, helping extend reach to rural and hard-to-reach communities.

Where measured, partners may track:

  • Time from referral to first appointment
  • Time from referral to assessment or written report
  • Activity delivered within agreed timeframes to reduce assessment and treatment backlogs
  • Did not attend (DNA) rates

Feedback from clients

Client feedback indicates high satisfaction, with over 90% stating they would recommend Healios.

Families commonly value empathetic clinicians, the comfort of virtual sessions and clearer communication about assessment processes.

Video sessions were brilliant. It meant my child was in the comfort of her own home. We didn’t have to worry about travelling or missing too much school / work. The technology worked every session

Feedback from a patient whose child recieved CBT sessions

Great communication, thorough but easy to follow process, accessible with online sessions really helped my child to access the assessment in a more relaxed and open manner. Patient and people-focused approach

Feedback from a parent whose child received an ADHD assessment

I thought that they really listened to me and I didn’t feel like I was alone

Feedback from a child who received CBT treatment

When the process started, everything was very well explained and organised, both through emails and over the phone. During the sessions, the clinicians were absolutely lovely, very patient, approachable, and understanding. Their attitude made me feel supported throughout the assessment

Feedback from an adult who received an autism assessment

What we measure

Depending on the service and what is agreed locally, reporting may include:

  • Activity and throughput (e.g., referrals received, accepted/redirected, appointments started/completed, attendance/non-attendance)
  • Outcomes and experience (where tools are in use)
  • Waiting times and access (where these measures are agreed and reliable)

Any statements about waiting time improvements should be supported by agreed data.

How we share data with NHS partners

Data and insight are shared in formats agreed with each partner. This may include:

  • Regular dashboards or summary reports
  • Structured data tables for local analysis
  • Written commentary to put results into context

Where helpful, Healios can work with local information or analytics teams so our data can be combined with local datasets.

Examples from real partnerships

To keep this page general, we do not include detailed site-wide figures here. Instead:

  • Selected narratives are shared on our Case studies page

More specific outcomes are included within partner reports and documents

Questions NHS partners often ask about outcomes and impact

How does Healios measure impact for NHS partners?

Healios agrees a set of activity and routine outcome measures (ROMS) with each partner at the start of a service, then reports them regularly in formats that support local performance and assurance discussions. All clinical sessions include built-in rating functionality, which is completed directly by the service user and/or family. 

What outcomes does Healios track for autism, ADHD and mental health services?

Reporting usually focuses on activity, waiting times and routine outcome measures. It may also include specific outcomes or experience measures, depending on the pathway and tools in use. 

Can Healios support board and commissioning discussions?

Yes. Data from Healios can be structured and summarised so it can be used alongside local data in board papers, service reviews and commissioning discussions.

How does Healios handle data quality and completeness?

Healios applies processes to support accurate and consistent data capture. Where there are limitations (e.g., small sample sizes or incomplete data), these are highlighted when sharing results with partners. 

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