Accessibility
The Accessible Information Standard (AIS) – Healios Statement
The accessible Information standard (AIS) ensures people with disabilities or sensory loss receive information and communication support in a way they can understand. It is a legal requirement for healthcare organisations to identify, record, flag, share and meet the information and communication needs of clients, carers and their families
Key aspects to the AIS for clients
- Identify Needs:
Healios will ask our clients if they have any communications or information needs related to a disability or sensory loss
- Report Needs:
If a client has specific needs, they must be clearly recorded in a way that is easily accessible to staff.
- Flagging Needs:
The client’s record should be flagged to alert staff to these needs, ensuring they are addressed during interactions.
- Sharing Needs:
With consent, client information and communication needs should be shared with other relevant healthcare providers.
- Meeting Needs:
Healios will ensure that clients receive information in an accessible format and receive communication support when needed.
Examples of Accessible Information Standards include:
- Large print
- Braille
- Easy read
- Via an advocate
The AIS aims to improve client outcomes, experiences and safety by ensuring that everyone can access and understand the information they need to make informed decisions. It was introduced to promote equality and to address health inequalities
Preferred method of communication:
We would like to record your preferred method of communication so that you can receive your health information in a format that you can understand
If you feel that your requirements are not being met, please let us know so we can fix this. If you are not getting the support you need please contact client operations team (insert correct email address)
We also offer interpreting services for those people whose first language is not English. If you would like any of our information in your language, please talk to Client Operations Team
More information about the standard is available on: